Terms and Conditions

1. Description of Service

ChatVerse is an AI-powered automation and productivity platform that integrates with third-party services to help users automate workflows, manage social media, send communications, and analyze data. The Service includes:

• Instagram automation (comment replies, DM keyword replies, AI conversation bots, private messaging)
• AI-powered chat assistant with multi-platform tool access
• Google Workspace integrations (Gmail, Drive, Sheets, Docs, Forms, Calendar, Meet)
• YouTube channel analytics and management
• LinkedIn profile management and content publishing
• HubSpot CRM management (contacts, companies, deals)
• Notion workspace management (pages, databases)
• GitHub repository management (code, issues, PRs)
• Email automation (SMTP/IMAP for Hostinger, Zoho, Outlook, Yahoo, custom domains)
• Web research and scraping capabilities
• AI image generation
• Workflow builder and automation canvas

2. Account Registration and Security

To use ChatVerse, you must create an account using Supabase authentication. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Immediately notify us of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
• Not share your account with others or create multiple accounts

We reserve the right to suspend or terminate accounts that violate these terms.

3. Third-Party Platform Integrations

ChatVerse connects to third-party platforms via OAuth 2.0 and API integrations. By connecting your accounts, you:

• Authorize ChatVerse to access and operate on data within those platforms on your behalf
• Acknowledge that each platform has its own terms of service which you must independently comply with
• Accept that ChatVerse's functionality depends on the availability of third-party APIs
• Understand that platform API changes may temporarily or permanently affect features

4. Instagram Automation Terms

When using Instagram automation features, you agree to:

• Comply with Instagram's Terms of Use and Community Guidelines at all times
• Not use automation for spam, harassment, or deceptive purposes
• Accept that Meta may limit, restrict, or disable your account if automated activity violates their policies
• Acknowledge that webhook events are received continuously for connected accounts and processed only when active automations are deployed
• Understand that the AI model used for Instagram automations is fixed (GPT-4o-mini) and cannot be changed
• Accept plan-based limits on the number of automations you can create

5. Credits, Billing, and Payments

ChatVerse operates on a credit-based system:

• Credits are consumed when AI models process requests; the amount depends on the AI model used and how much is processed
• Payments are processed via Razorpay; all transactions are subject to Razorpay's terms
• Credits are non-refundable once consumed
• Free tier includes limited credits; paid plans provide additional credits and features
• When credits are exhausted, active automations are automatically paused until credits are replenished
• Plan limits determine the maximum number of concurrent automations allowed
• Unused credits do not roll over between billing periods unless specified in the plan

6. Acceptable Use

You may NOT use ChatVerse to:

• Violate any law, regulation, or third-party rights
• Send unsolicited bulk messages (spam) on any platform
• Engage in harassment, abuse, or hate speech
• Spread misinformation or deceptive content
• Attempt to circumvent platform API rate limits or restrictions
• Scrape, mine, or collect data from platforms in violation of their terms
• Impersonate other individuals or entities
• Use the Service for any illegal activity including fraud, phishing, or money laundering
• Reverse engineer, decompile, or disassemble any part of the Service
• Attempt to gain unauthorized access to other users' accounts or data

7. AI-Generated Content

ChatVerse uses AI models (including OpenAI GPT-4o-mini) to generate content for automations and chat responses. You acknowledge that:

• AI-generated content may not always be accurate, appropriate, or factually correct
• You are solely responsible for reviewing and approving AI-generated content before it is published or sent on your behalf
• ChatVerse is not liable for any consequences arising from AI-generated content posted to your social media or sent via your accounts
• AI models may produce different results for identical inputs
• Content generated by the AI does not represent the views of ChatVerse

8. Limitation of Liability

To the maximum extent permitted by law:

• ChatVerse is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, special, or consequential damages
• We are not responsible for actions taken by third-party platforms (account suspensions, API restrictions, etc.)
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not liable for data loss, missed automation triggers, or failed API calls

9. Contact

For questions about these Terms:

Email: hello@chatverse.io
Corporate: CHATVERSE TECHNOLOGIES PRIVATE LIMITED
Website: chatverse.io